Merc Studio Terms & Conditions and Refund Policy

Terms & Conditions

Welcome to Merc Studio. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Services Provided

Merc Studio offers a range of services including but not limited to app and web development, web hosting, email hosting, and ambient media services.

2. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms, you may not use our services.

3. Changes to Terms

Merc Studio reserves the right to change or modify these terms at any time. Any changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the revised terms.

4. Use of Services

You agree to use our services only for lawful purposes and in accordance with these terms. You are responsible for ensuring that your use of our services does not violate any applicable laws or regulations.

5. Intellectual Property

All content and materials provided by Merc Studio, including but not limited to text, graphics, logos, and software, are the property of Merc Studio and are protected by applicable intellectual property laws.

6. Limitation of Liability

Merc Studio shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Merc Studio operates.

Refund Policy

1. App and Web Development

No refund policy applies to app and web development services. Once the development process has begun, payments are non-refundable.

2. Web and Email Hosting

Refunds for web and email hosting services are prorated based on the duration of the subscription. If you cancel your hosting service, you will receive a refund for the remaining months of your subscription year.

3. Ambient Media Services

Refund policies for ambient media services are subject to the respective contract duration and terms outlined in your specific service agreement. Please refer to your contract for detailed information.

4. How to Request a Refund

To request a refund for eligible services, please contact our customer support team with your account details and reason for the refund. Our team will process your request in accordance with the applicable refund policy.

5. Non-Refundable Services

Services not explicitly mentioned in this refund policy are non-refundable.

Contact Information

If you have any questions or concerns about these terms and conditions or our refund policy, please contact us at:

Merc Studio
Email: support@mercstudio.com
Phone: +6012 322 1812

By using Merc Studio's services, you agree to these terms and conditions and acknowledge that you have read and understood our refund policy.